Refund policy

Return & Refund Policy

Last Updated: September 6, 2026

We want customers to understand our return and refund process before making a purchase. Please review the eligibility requirements below carefully.

Eligible returns are accepted by mail only.

30-Day Return Window

You have 30 days from the date of delivery to request a return of an eligible item.

To qualify for a standard return, the product must be:

  • Unopened and unused

  • In its original sealed condition, including original cellophane or shrink wrap where applicable

  • In its original packaging, including the original box, cap, and protective inserts

  • Accompanied by a receipt, order number, or other proof of purchase from PerfumeWear.com

For fragrance products, opened, used, sprayed, tested, or de-sealed products are generally not eligible for a change-of-mind return because opening the product affects its condition and resale suitability.

This restriction does not prevent you from contacting us regarding an item that arrived damaged, defective, incorrect, or materially different from what you ordered.

To start a return, contact:

support@perfumewear.com

Please include your order number and the reason for the return.

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Items returned without prior return authorization may not be accepted.

Wrong, Damaged, or Defective Items

Please inspect your order promptly after delivery.

If your item arrives:

  • damaged;

  • defective;

  • incorrect; or

  • materially different from what you ordered,

please contact us as soon as possible, preferably within 48 hours of delivery, at support@perfumewear.com.

Please provide:

  1. Your order number

  2. A description of the issue

  3. Clear photographs of the product

  4. Photographs of the packaging and shipping box where relevant

For an approved claim involving an incorrect, damaged, or defective product, Perfume Wear will cover the reasonable cost of return shipping and provide a prepaid return label where a return is required.

Depending on the circumstances and product availability, we may offer:

  • a replacement;

  • a refund; or

  • another appropriate resolution.

We may request that the product and its original packaging be retained while we investigate the claim.

Reporting an issue promptly helps us document shipping damage and work with the carrier. Nothing in this policy limits rights that cannot lawfully be waived.

Non-Returnable Items

The following are generally not eligible for a standard change-of-mind return:

  • Opened, used, sprayed, tested, or de-sealed fragrances

  • Products without their original packaging

  • Gift cards

  • Custom or personalized products

  • Products clearly identified as Final Sale before purchase

A product identified as sale or clearance merchandise is not automatically final sale unless the product page or checkout clearly states that it is Final Sale before the order is placed.

Products purchased through third-party marketplaces such as Amazon, eBay, Walmart, Mercari, or another marketplace are governed by the return policy of the marketplace through which the purchase was made.

Please initiate those returns directly through the applicable marketplace.

If you are unsure whether an item qualifies for return, contact us before sending it back.

Return Shipping Costs

Damaged, Defective, or Incorrect Products

If we approve a return because we sent the wrong item or because the product arrived damaged or defective, Perfume Wear will cover the return shipping cost.

We will provide a prepaid return label when a physical return is required.

Change-of-Mind Returns

For eligible unopened change-of-mind returns, the customer is responsible for return shipping.

You may either:

  • request a prepaid return label from Perfume Wear, in which case $6.95 will be deducted from your refund; or

  • return the item using your own trackable shipping method at your expense.

We recommend keeping your tracking information until the return has been completed.

Perfume Wear is not responsible for return packages that are lost before they are received by us when the customer selects and purchases their own return-shipping service.

Original Shipping Charges

Original shipping charges paid by the customer are generally non-refundable for change-of-mind returns.

If an order originally qualified for free shipping, we will not deduct an additional outbound shipping charge from the refund solely because the original order received free shipping.

If a return results from an incorrect, damaged, or defective product for which Perfume Wear is responsible, applicable shipping costs will be handled by Perfume Wear.

Refunds

Once a returned item is received and approved after inspection, Perfume Wear will issue the refund to the original payment method within 5–10 business days.

After we issue the refund, your bank, credit-card issuer, or payment provider may require additional time to post the funds to your account.

The exact posting time is controlled by your financial institution and not Perfume Wear.

Exchanges

We currently do not offer direct exchanges for standard returns.

If you would like another product, the recommended process is to:

  1. Return the eligible original product for a refund; and

  2. Place a new order for the desired product.

For incorrect, damaged, or defective orders, we may offer a replacement when appropriate and when inventory is available.

Restocking Fee

There is no restocking fee for an eligible return that meets the requirements of this policy.

The $6.95 prepaid return-label charge for a change-of-mind return is a return shipping cost and is not a restocking fee.

Items that do not meet the applicable return requirements may be refused and returned to the customer where appropriate.

Third-Party Marketplace Purchases

This Return & Refund Policy applies to eligible purchases made directly through PerfumeWear.com.

Purchases made through Amazon, eBay, Walmart, Mercari, or other third-party marketplaces are governed by the applicable marketplace's policies.

Please submit your return or refund request through the marketplace where you originally purchased the product.

Return Address

Approved returns may be directed to:

Perfume Wear Returns
6965 Harwin Dr., Suite 151
Houston, TX 77036
United States

Please do not ship a return to this address before receiving return authorization and instructions from us.

Contact Us

For questions about returns, refunds, damaged products, or an existing return request, please contact:

Perfume Wear
6965 Harwin Dr., Suite 151
Houston, TX 77036
United States

Phone: +1 281-466-7696
Email: support@perfumewear.com
Website: PerfumeWear.com